Amelia (formerly IPsoft) named a Leader in the "Standalone Chatbots for IT Operations" market evaluation, with Amelia listed as only solution to receive a "differentiated" rating in all 10 criteria.
NEW YORK, April 15, 2019 — Amelia, the global leader in enterprise AI, today was recognized in the evaluation "The Forrester New Wave™: Standalone Chatbots for IT Operations, Q2 2019" as a Leader among the eight companies selected. In its evaluation published today, Forrester New Wave further found that Amelia leads the pack with robust IT operations chatbot features and is the best fit for enterprises looking to make a commitment to cognitive technology.
The evaluation is based on 10 criteria, and “found that out-of-the-box (OOB) workflows, language, intent models, and integrations dedicated to IT operations use cases are key differentiators for Leaders in the space.”
According to the report, “with a library of granular prefabricated IT operations workflows and language models, detailed reporting, an automation platform, and extensive language training, [Amelia's] Amelia leads the market in IT operations readiness.”
“With its workflow automation and active language development features, [Amelia] provides an ideal solution for those looking for advanced functionalities, such as creating workflows for more-sophisticated help desk interactions,” Forrester Research said in the report.
“In less than six months we have been named a Leader by two leading research firms, Everest Group and Forrester, initially by Everest Group in ‘Conversing with AI – Intelligent Virtual Agents (IVA) Market Report 2019' and now in the 2019 Forrester New Wave evaluation. This proves to us that [Amelia] is leading the pack on delivering transformative business benefits and value to our customers. As more enterprises look to AI and automation to improve their organizations and customer experiences, we are honored to be named a Leader,” said Chetan Dube, Founder and CEO of Amelia.
"The Forrester New Wave™: Standalone Chatbots for IT Operations, Q2 2019" used the following 10 criteria to assess each of the eight top emerging vendors: chatbot learning, chatbot automation, architecture and integrations, chatbot readiness, development and tooling, development and security, bot management, vendor positioning, road map and market approach.
Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.