Amelia Named a Leader in Chatbots for IT Operations

November 12, 2020 • 1 minute read

Independent research firm notes how Amelia impresses ‘customers with its technology, which achieves high degrees of automation and complexity.'

NEW YORK, Nov. 12, 2020 – Amelia, the global leader in enterprise AI, was recognized in The Forrester New Wave™: Chatbots For IT Operations Q4 2020 as a Leader among the nine companies selected. In its evaluation, the Forrester New Wave evaluated the automation capabilities of the Amelia platform and noted its potential for “large enterprises looking to automate the work of IT and other departments.”

The evaluation, which is based on 10 criteria, gave the Amelia platform a differentiated rating in eight criteria. Forrester stated that Amelia “has robust language and analytics capabilities,” with particular reference to her ability to support multiple languages and machine learning training mechanisms.

The report also gave Amelia a differentiated rating in the development and tooling criterion, as well as in the deployment and security criterion, recognizing how “Amelia has progressively increased its ease of adoption, simplified its pricing, and introduced rapid-scaling capabilities.”

The Forrester New Wave states that “Amelia has impressed customers with its technology,” with published customer references such as: “We use Amelia to take care of every call, chat and request,” and “Amelia is some of the best technology here.”

“Many organizations in the current climate are looking at how they can increase automation to drive greater business efficiencies and augment the abilities of their human workers. We are delighted that the Forrester New Wave report not only recognizes the robust language and analytical capabilities of the Amelia platform, but also its ease of adoption and rapid-scaling capabilities, which are critical to support the accelerated pace of digital transformation that many businesses are pursuing,” said Chetan Dube, Founder and CEO of Amelia.

About Amelia

Amelia is a leading Enterprise AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at

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