Amelia Named a Leader in Conversational AI for Customer Service

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Independent Research Firm states Amelia (formerly IPsoft) is a 'natural fit' for brands looking to provide conversational automation for deep business processes or multi-intent situations.

NEW YORK, June 11, 2019 — Amelia, the global leader in enterprise AI, today was recognized in “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” as a Leader among 14 evaluated companies. In the report, the Forrester New Wave recognized Amelia for providing conversational AI for complex use cases, stating that Amelia “is a more natural fit for brands looking to provide conversational automation for deep business processes or multi-intent situations.”

Amelia is the only vendor to be rated as a Leader in both “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” and the April 2019 report “The Forrester New Wave™: Standalone Chatbots for IT Operations, Q2 2019.” Customers around the world are utilizing Amelia, the Conversational AI platform, in a variety of industries to improve IT support, elevate customer service and generate new revenue.

In the latest evaluation, Amelia received a differentiated rating in seven categories: Artificial Intelligence, Voice & Speech, Human and AI Blending, Security & Authentication, Vision, Roadmap, and Market Approach. The report also states that "[Amelia's] go-to-market approach expands the reach of its already robust product."

Amelia leverages intent recognition, contextual understanding and sentiment analysis during her interactions with end users. With more than 20 years of AI and automation experience, Amelia is continually improving Amelia by reducing the effort required to train and build conversational solutions for numerous industries and use cases.

“To be named as a Leader in both the 2019 Forrester New Wave reports for Conversational AI For Customer Service and Standalone Chatbots for IT Operations we believe is testimony to the cognitive ability of Amelia to augment the experience of both customers and internal employees. Our unwavering dedication to developing the most human-like and leading-edge cognitive capabilities enables us to deliver tangible business benefits and transform the user experience, and we believe that this has been recognized in our position as a Leader,” said Chetan Dube, Founder and CEO of Amelia.

About Amelia

Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at

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