Amelia Wins 2021 Aragon Research Innovation Award for Conversational AI

2 minute read

Vendors are selected for Innovation Awards based on the core innovation of their product or service.

New York City, NY, December 2nd, 2021 – Amelia, a leading provider of Enterprise AI software solutions, has been named a winner of the 2021 Aragon Research Innovation Award for Conversational AI.

This award recognizes Amelia’s innovation in the Conversational AI landscape. The company’s market-leading Conversational AI agent, Amelia, has been delivering extraordinary customer experiences for leading global brands across numerous industries for many years.


Chetan Dube, Amelia CEO and Founder, said: “Companies are realizing the limitations of their current customer experience operations, often enabled by impersonal chatbots, and are turning to our market-leading Conversational AI solution that delivers human-like service at scale. We are honored that Aragon Research has bestowed upon us the 2021 Innovation Award for Conversational AI, which we view as a reflection of our commitment to empower customers and employees, and our enduring drive toward the Future of Work.”

The Aragon award recognizes providers that leverage visionary technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve. Amelia was formally presented with the award virtually on Dec. 2, at Aragon Transform, the annual Aragon Research awards ceremony.

Amelia this year launched a hybrid seminar series called What’s Next, dedicated to showcasing the latest innovations and developments in Conversational AI, Intelligent Automation and process orchestration. (Watch the replays from the What’s Next series.)

The identification of an Aragon Research award winner is not an endorsement by Aragon Research of any vendor, product, or service.

About Aragon Research

Aragon Research is an independent research and advisory company founded in 2011 by former Gartner Lead Analyst Jim Lundy. We provide business and IT executives with the actionable insights they need to navigate technology's ever-evolving impact on business. Headquartered in Morgan Hill, CA, Aragon Research works with executives at every major level of the business and across industries to give them the tools they need to make more informed technology and strategy decisions. Visit https://aragonresearch.com/.

About Amelia

Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.

Media Contact:
[email protected]

Previous Next

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Download