Artificial intelligence from the T-Systems cloud, with IPsoft

March 17, 2017 • 2 minute read

In general, specially trained cognitive services can be used in virtually any framework that involves data and processes.

  • Artificial intelligence as software as a service
  • Broad spectrum of applications, including customer service and procurement

T-Systems' "House of Clouds" has a prominent new arrival: starting right away, T-Systems, Deutsche Telekom's corporate customer arm, is offering IT services backed by artificial intelligence (AI). Technology of IPsoft, a leading provider of AI solutions, will be offered out of the cloud. To make this possible, T-Systems will integrate IPsoft’s AI platform, known as “Amelia,” within its portfolio. Amelia can significantly accelerate business processes, improve quality of services and offers constant accessibility (7x24). T-Systems will advise customers in using AI-based cognitive services, and will install and operate such services. During the course of 2017, the new services will also become available from the cloud.

Amelia can communicate with people and other systems in real time and has a memory of previous interactions. Through targeted training, she can be continuously optimized and will continue to improve in performance as she learns through experience. The range of potential applications for such system is very broad and diverse. In general, specially trained cognitive services can be used in virtually any framework that involves data and processes. For example, they can support service employees in interactions with customers, especially in customer-care and service-desk contexts. Also procurement departments can be supported by AI systems.

"Systems with artificial intelligence provide ideal impetus for the digital transformation process, and they are playing an increasingly important role in business competitiveness. IPsoft’s AI platform can readily be integrated in existing systems and easily be interconnected with sensors and large databases," explained Reinhard Clemens, member of the Deutsche Telekom Board of Management and CEO of T-Systems.

"T-Systems' reputation for high quality IT services is very strong not only in Germany but across EMEA. Our technology will help T-Systems differentiate its services and claim its place as the leading European IT Services innovator in the market," noted Frank Lansink, CEO IPsoft Europe.

Visit Us

"Digitization. Simply. Make it happen" - experience our products and services live at CeBIT from March 20 - 24 at the Deutsche Telekom stand in hall 4, stand C38. Deutsche Telekom's entire presence at the trade fair is carbon-neutral: All CO2 emissions generated in setting up and operating the stand are offset fully by carbon-reduction projects abroad.
Digitization thinkers and leaders discuss their hands-on experiences in top-class talk formats. Information about the program and participants can be found at telekom.com/cebit.

Deutsche Telekom's entire presence at the trade fair is carbon-neutral – all CO2 emissions generated in setting up and operating the booth are fully offset by carbon-reduction projects abroad.

Amelia will be shown on the Deutschland Telekom stand at CeBIT on Tuesday 21st March.

About Amelia

Amelia is a leading Enterprise AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.

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