IPsoft and Go2the.cloud Partner to Deliver Artificial Intelligence-Based IT Support Services for TOPdesk Community

September 30, 2019 • 2 minute read

Go2the.cloud will enhance TOPdesk users with the industry’s most-human cognitive AI colleague, Amelia, from market-leader IPsoft.

NEW YORK, September 30, 2019 — IPsoft and Go2the.cloud AI have entered into a partnership to provide TOPdesk users with expanded IT support through cognitive Artificial Intelligence (AI) by using Amelia, IPsoft’s industry-leading digital AI colleague, as a digital IT service desk employee.

Amelia will automate routine IT service desk functions to deliver efficient and more timely support services to TOPdesk users, freeing up time for support employees to focus on more critical tasks. The Go2the.cloud AI solution is offered as a service and integrated with TOPdesk's service management software, using Amelia’s conversational interface — in natural language — as an interactive front-end for users. Go2the.cloud AI will support this partnership by working together with participating customers to seamlessly integrate Amelia’s cognitive AI abilities with their existing TOPdesk deployments.

“Amelia is rated as the most intelligent virtual agent by Everest Group and through her unique programming and algorithms, Amelia utilizes each of the human brain´s eight core cognitive skills to deliver unparalleled capabilities, surpassing mere chatbots in every way. We look forward to being able to offer Amelia capabilities to TOPdesk users,” said Ramon van Leeuwen, CCO at TOPdesk.

With Amelia's advanced automation, analytic capabilities and self-learning, she constantly improves over time from end-user interactions. Amelia also works as a labor-enhancing technology as she supports her human colleagues, optimizes support processes and delivers best-in-class services at scale.

"This innovation offers TOPdesk users a unique opportunity to leverage IPsoft’s groundbreaking technology on cognitive Artificial Intelligence. We offer Amelia’s capabilities as a cloud service, with minimum upfront investments and without carrying any high financial risks," said Tonny Siemons, CEO of Go2the.cloud AI.

Amelia is delivered as a cloud service, with Go2the.cloud AI leveraging Microsoft Azure to host the solution in a scalable, cost effective and flexible manner. Amelia will provide end users with 24x7 IT service and fulfillment through automation, driving increased efficiency and elevated customer experiences. Go2the.cloud AI´s goal is to expand Amelia’s existing functionality to TOPdesk´s users in IT service desk, HR and facilities management.

The first release is currently in development with a select group of TOPdesk customers from various countries and sectors (including industry government, education and MSPs). The intention is to offer a general release for all TOPdesk users by January 2020.

About Amelia

Amelia is a leading Enterprise AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.

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