IPsoft Honors Pioneering Spirit of Conversational AI Innovation with Rebrand to Amelia

2 minute read

IPsoft, the largest independent leader in enterprise artificial intelligence (AI), today announced that it has rebranded as Amelia.

New York, October 1, 2020IPsoft, the largest independent leader in enterprise artificial intelligence (AI), today announced that it has rebranded as Amelia.

Chetan Dube, founder and CEO of Amelia commented: “Since its naissance, the mission of IPsoft has been to create fulfilling, human experiences through groundbreaking AI solutions. As an industry, we are now reaching a tipping point where we’re seeing significant improvements in both the cognitive maturity of solutions and accelerated adoption across all industries. While this presents exciting immediate opportunities for businesses, the lasting impact of this world-altering technology depends on the pioneering spirit of its creators to discover new ways in which it can enhance and enrich the human experience.

“Emboldened by this pioneering spirit, we’ve changed our name to Amelia, in honor of the groundbreaking aviator Amelia Earhart. We previously named our flagship AI platform after her, as she embodies the pursuit for adventure and excellence that we aspire to reach every day with our solutions. Today, we want our company name to also reflect this goal to create game-changing solutions that can shift perceptions of AI, open up new avenues of discovery, and simply make life better.”

Amelia has been at the forefront of innovation in cognitive intelligence for more than 20 years and was amongst the first to launch a virtual assistant in 2014. In the years since, the Amelia platform has been repeatedly recognized for its world-leading conversational AI and automation capabilities by ForresterEverest Group and Ovum. She also powers the Amelia HyperAutomation Platform, a solution that converges front- and back-office functions into a single autonomic framework to automate entire end-to-end processes across disparate business areas.

Demonstrating the continued spirit of pioneering innovation, the company will soon launch the ability for customers and their technology partners to build role-optimized Digital Employees, powered by Amelia. This new AI-assisted, no-code capability will significantly reduce time-to-value and democratize the adoption of conversational AI solutions by enterprises of all sizes.

“Over the past two decades, we’ve worked with the world’s leading brands to unleash creativity and deliver business value by teaming humans with our digital employee, Amelia. This work has demonstrated the ability for conversational AI and hyperautomation to transform human creativity, optimize business processes, and empower a modern hybrid workforce. We are at the cusp of the next chapter in human-machine collaboration and we’re excited to take our next steps as Amelia,” Dube concluded.

About Amelia

Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.

Media Contact:
[email protected]

Previous Next

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More