“IPsoft is strongly positioned across in HfS’ Intelligent Automation Continuum spanning both the Autonomics Platforms and Cognitive Computing categories."
New York, NY, December 23, 2015 — IPsoft, the world leader in autonomic and cognitive solutions, today announced the company’s IPcenter and Amelia products were recognized in the HfS Autonomics Premier League Table.
IPsoft is recognized in two broad classification buckets for the Autonomics reference technologies. The first comes from software vendors and service providers such as IPsoft. The second is built around comprehensive cognitive engines such as IPsoft’s Amelia.
The report, which was authored by HfS Research analysts Tom Reuner and Charles Sutherland, recognizes that for core Autonomics, IPsoft was the poster child that dominated the early discussions. Its IPcenter platform provides a consolidated end-to-end automation framework encompassing Level 1 and Level 2 activities (i.e., Level 1 is basic customer support; Level 2 involves technical knowledge such as break/fix or configuration). IPsoft’s poignantly coined "virtual engineers" provide algorithmically enforced process engineering. Typical tasks include event management, incident management, request management, and change management.
IPsoft extended this IT Helpdesk use case to business processes by launching the Amelia cognitive platform.
Amelia is a virtual agent that analyzes natural language, understands context, applies logic, infers implications, learns, resolves problems as well and senses emotions.
The report states, “As such, it is vastly different from existing low-level virtual agents that only repeat scripted passages.”
According to Dr. Tom Reuner, Managing Director, Research, HfS Research, “IPsoft is strongly positioned across in HfS’ Intelligent Automation Continuum spanning both the Autonomics Platforms and Cognitive Computing categories that make up the Continuum towards true artificial intelligence.”
“We are proud to be recognized by an independent analyst firm, such as HfS Research," said Chetan Dube, CEO of IPsoft. “2016 will be the year of cognitive and IPsoft is at the heart of this industry evolution.”
To learn more about how Amelia can improve your business operations and client interactions, please visit amelia.com/amelia.
Amelia is a leading Enterprise AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.