IPsoft’s AI agent Amelia available on UK G-Cloud

2 minute read

UK Government agencies can access the industry's leading cognitive agent to bring AI to their constituents.

London – September 29, 2017 – IPsoft’s groundbreaking cognitive agent, Amelia, which is currently in use at companies around the world, is now available on G-Cloud, the UK government’s cloud-based shared services system. UK government agencies, including the NHS, will be able to leverage Amelia’s self-learning, cognitive and natural language capabilities to employ virtual agents in their delivery of services to a wide variety of constituents and citizens.

The UK G-Cloud is a series of framework agreements and an online store established by the British government for the benefit of the whole of the UK public sector.  Through the latest G-Cloud framework, G-Cloud 9, UK agencies can access Amelia through the program’s Digital Marketplace, and leverage Amelia’s cognitive capabilities to provide virtual agent services, integrated into existing IT systems for 24x7 support. Amelia’s unique ability to monitor customer emotion and sentiment, as well as learn from every customer interaction, means that she is equipped to adapt her responses in order to deliver more personalized and efficient customer experience to every individual. In addition, Amelia can scale to meet demand as needed, freeing up agency personnel to address other high priority tasks.

“The UK G-Cloud is an excellent resource for customers to access Amelia and all of her capabilities,” said Steve Bill, IPsoft’s UK Managing Director.  “Amelia’s cognitive and natural language features and her ability to deliver 24-by-7 support can help drive unique, efficient and effective interactions between UK government agencies and the public at large.”

The UK government has already recognized the potential impact that AI and cognitive and virtual agents, like Amelia, could have on future government IT investments. A report from the UK Government Office for Science acknowledged that AI “presents a huge opportunity for the UK.” The office also notes that “in many areas, much routine cognitive work - the filing, sifting and sorting - can increasingly be automated, freeing people up to focus on the more human aspects of any job.” The report indicated that recent AI investments already are having an impact, making services in health, social care, and emergency services more efficient, and allowing government officials to make well-informed decisions about services.

About Amelia

Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.

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