IPsoft’s Amelia is a clear leader in artificial intelligence-powered conversations in new analyst report

2 minute read

“As a leader in artificial intelligence, IPsoft’s Amelia brings enterprises an AI-powered digital worker that is able to augment human productivity by performing tasks alongside them."


NEW YORK, July 17, 2017—  IPsoft continues to be recognized as a leader in the market for artificial intelligence solutions and according to a new report by Ovum entitled, On the Radar: IPsoft delivers single, comprehensive AI platform, the new version of Amelia is a “milestone” in human-machine interaction and cognitive computing.

The Ovum report states, “With nearly 20 years' experience in autonomic and cognitive technology, IPsoft is a logical choice in a vendor that will automate and solve complex business problems.” The analyst recognizes “Amelia as an AI platform that can understand, learn, and interact as a human would to solve problems quickly.”

Other highlights from the report include:

  • “Newly released version 3.0 of the company's intelligent virtual assistant, Amelia, achieves multiple breakthroughs in its cognitive capabilities, namely advances in her ability to converse with her human counterparts in more than 40 languages in a natural, contextualized manner. In parallel, Amelia's episodic and semantic memory and new analytical features allow it to enrich user interactions with emotion and make personalized decisions based on real-time data insights.”
  • “Amelia’s ability to make recommendations to customers and solve their issues, enables it to scale throughout an enterprise and tackle numerous roles.”
  • “This technology is making it possible to automate knowledge work across a broad range of functions to lift business performance.”

“As a leader in artificial intelligence, IPsoft’s Amelia brings enterprises an AI-powered digital worker that is able to augment human productivity by performing tasks alongside them. Amelia has strengths in five main categories that set her apart from the field: smart workflows, advanced analytics, experience management, conversational intelligence, and supervised learning. These attributes make her an AI solution that can span an enterprise’s entire value chain,”  said Ovum analyst and report author, Mila D’Antonio.

“The report from Ovum summarizes why businesses are achieving real business value with Amelia today,” said Chetan Dube, IPsoft’s Chief Executive Officer. “We believe the observations in the analysis shows the complexity of AI and how Amelia is successfully emulating semantic memory, episodic event-based memory, process memory, affective memory, analytical memory and in real-time vectoring everything into the context of the conversation to deliver a superior and engaging customer service.”

IPsoft’s Amelia is the most human and comprehensive AI platform on the market. Uniquely, Amelia connects conversations to data and processes in order to provide a personalized service to every customer, at scale. The award-winning Amelia technology is now being deployed in more than 50 of the world’s leading brands across a wide range of industries including banking, insurance, healthcare, telecommunications, leisure and government. Her roles span many different functions from customer service and advisor support to IT service desk and procurement.

To hear more about how Amelia is redefining customer experience, watch the replays of more than 20 clients sharing their great experience of working with Amelia on stage at IPsoft’s recent Digital Workforce Summit.

A complimentary copy of the full report can be requested here.

About Amelia

Amelia is one of the world’s largest privately held AI software companies and a global leader in Enterprise Conversational AI. The company’s technology is trusted by organizations across an array of industries to automate operations, improve customer experience and optimize business outcomes. Amelia’s platform develops and deploys AI tools that manage critical tasks and processes, enabling employees to be more productive and deliver better results while reducing operational costs. Consistently recognized by third-party analyst firms including Gartner’s Magic Quadrant 2023 as a market leader, Amelia has powered the voice operations of global Fortune 500 leaders including Telefónica, BBVa and BNP Paribas. Backed by strategic investments from the Build Group and Monroe Capital, Amelia is headquartered in New York City and serves customers globally through offices throughout the US, Europe and Asia Pacific.

Media Contact:
[email protected]

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More