IPsoft’s Amelia Now Available in the Microsoft Azure Marketplace

July 21, 2020 • 2 minute read

IPsoft’s Conversational AI Amelia is now available in Microsoft’s Azure Marketplace, an online store providing applications and services for use on Azure.

New York, July 21, 2020 — IPsoft, one of the largest independent leaders in Enterprise AI, today announced its membership in the Microsoft Partner Network and the availability of Amelia, its conversational Digital Employee™, in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure.

The addition of Amelia will enable Microsoft sellers, partners and customers to easily integrate and take advantage of her conversational AI for the enterprise.

Amelia has repeatedly been identified as a market-leading intelligent virtual agent by third-party analyst firms, such as ForresterEverest Group and Ovum.  Unlike solutions underpinned solely by chatbots or robotic process automation (RPA), Amelia’s cognitive intelligence allows her to understand intent, switch contexts, and interact conversationally in natural language, empowering her to collaborate naturally with humans and continuously learn from every interaction.

Amelia’s streamlined integration with enterprise systems and applications and extensive automation management and analytics capabilities enable her to independently complete tasks and support enterprise users with a wide range of queries. When more complex requests extend beyond her capabilities, Amelia can seamlessly hand over requests to her human colleagues. With Amelia, human employees are relieved of redundant and repetitive tasks, which in turn enables them to focus on more complex pursuits and higher-value work.

As a Microsoft Partner, IPsoft supports Microsoft Azure customers, sellers and other partners worldwide in using conversational AI to solve real business issues and drive efficiencies through automation.

"We are delighted to become a Microsoft Technology Partner and make Amelia’s advanced conversational AI capabilities more readily available, scalable and easy to integrate for businesses using Microsoft Azure. Becoming part of the Microsoft Partner Network, which helps customers around the world identify solutions that are certified, trusted and optimized to run on Microsoft Azure, is another great demonstration of IPsoft’s dedication to making Amelia the leading conversational AI solution for the enterprise,” said Scott Kohn, Chief Channel Officer, IPsoft.

“Through Microsoft Azure Marketplace, customers around the world can easily find, buy, and deploy partner solutions they can trust, all certified and optimized to run on Azure,” said Sajan Parihar, Senior Director, Microsoft Azure Platform at Microsoft Corp. “We’re happy to welcome IPsoft’s Amelia to the growing Azure Marketplace ecosystem.”

Customers and employees communicate with Amelia via natural language (both voice and chat) to resolve support issues or ask questions and get resolution.  Amelia is omnichannel, integrates with Microsoft Teams and Skype, responds quickly and carries out tasks for users by connecting with back-office applications, such as Dynamics365.

IPsoft’s Amelia serves complex use cases, automating deep business processes and navigating multi-intent situations. Clients have deployed Amelia as a Digital Employee for IT Service Desk, HR, Recruitment and Customer Care in numerous industries including Banking, Insurance, Telecommunications, Healthcare, Retail, Hospitality, Utilities and Public Sector. She can converse in more than 100 languages.

The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use.

Learn more about Amelia in the Azure Marketplace here.

About Amelia

Amelia is a leading Enterprise AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.

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