IPsoft’s Amelia wins coveted 2017 AI award from AIconics

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Amelia is now being deployed in more than 40 of the world’s leading brands across a wide range of industries.

LONDON, May 10, 2017 — IPsoft’s cognitive agent, Amelia, has been declared the winner of the AIconics Best Intelligent Assistant Innovation award. The award was presented at the end of the first day of one of London’s largest AI events, the AI Summit, gathering together more than 1,000 CXOs.

The AIconics Awards are judged by a panel of leading AI experts that include academics and enterprise end-users from all over the world. The judges for the Best Intelligent Assistant Innovation category reviewed entries across multiple criteria ranging from ease-of-use and experience for customers through to demonstrable return on investment (ROI) offered to companies implementing the solution.

At each phase of the judging, Amelia demonstrated her robust cognitive capabilities as a virtual agent and in particular, her capacity to factor in human emotion and gain a contextual understanding of language as she seamlessly communicated with customers. This gave her a significant edge over other competing product entries.

“We are delighted to have won this highly-contested category of the AIconics Awards,” said Edwin van Bommel, Chief Cognitive Officer at IPsoft. “Businesses seeking to differentiate themselves from their competition see customer engagement as an area where a strong competitive advantage can be established early and Amelia is proving to play a critical role in delivering a superior customer experience.”

Amelia is now being deployed in more than 40 of the world’s leading brands across a wide range of industries including banking, insurance, healthcare, telecommunications, leisure and government. Her roles span many different functions from customer service and advisor support to IT service desk and procurement.

About Amelia

Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.

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