IPsoft’s Amelia Wins UK National Innovation Award for Live Chat 2017

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The National Innovation Awards celebrate the best examples of ground breaking innovation.

London, March 8, 2017 — After a hard-fought competition, IPsoft has been announced the winner of the Live Chat Innovation category of this year’s UK National Innovation Awards. More than 100 senior executives from customer service backgrounds judged the competition entries over two stages to vote IPsoft as winner.

IPsoft’s Innovation in Live Chat competition entry was centered on Amelia, a virtual employee who can take on a wide range of worker roles within an organization. Using advanced AI capabilities, Amelia is able to interact and sustain conversations with customers in a manner that is not confined to preset user instructions or keyword triggers, but in a way that is natural to the client. Her cognitive abilities also factor in human emotion allowing her to adapt responses and actions in line with the customer’s mood.

“We are particularly delighted to have won this Live Chat Innovation award as the judges were highly experienced professionals who are shaping the next generation of customer experience,” said Steve Bill, UK Managing Director at IPsoft. “While cost and compliance are crucial business drivers, they lack the ability to drive differentiation in a crowded marketplace. Leading organizations crave differentiation. Amelia demonstrates how this can be achieved through exceptional customer engagement and delivering a game shifting experience.”

Designed by the Directors’ Club United Kingdom to recognize emerging business technology and its impact on customer engagement, the National Innovation Awards celebrate the best examples of ground breaking innovation.

“Across all four of the finalists' presentations we saw clear evidence that Live Chat is very rapidly evolving from a human-to-human interaction channel towards delivering a high-quality customer experience using virtual live chat agents. When customers click to live chat all they want are fast, accurate answers to their queries. The judges recognized the quality and sophistication of IPsoft’s Amelia as a virtual live chat agent,” said Jon Snow, Chairman, Directors’ Club, United Kingdom.

About Amelia

Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.

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