IPsoft’s Market-Leading AI Platform Included in Analyst Report on Advanced Automation Solution Providers

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Independent Research Reviews Vendors’ Activity in Automation Market.

NEW YORK, November 15, 2017– IPsoft, the leader in enterprise AI, is recognized as one of the independent solution providers of automation technology in a recent report published by leading analyst firm Forrester Research entitled “Vendor Landscape: Advanced Automation Service Providers, Q3 2017.”

In the report, Forrester reviews IPsoft’s work delivering automation solutions to the market both directly and through systems integration (SI) partners. Forrester says IPsoft’s “corporate DNA” reflects its vast catalogue of thousands of automations, “but also how it conducts business.” The report notes a team of IPsoft engineers are focused on maintaining and building on the company’s standard operating procedures, and finds “use cases cover the spectrum from preemptive monitoring to SOPs [standard operating procedures] that execute over nondeterministic pathways to resolve incidents.”

The report, which covers several technology companies, SIs and consulting firms, highlights different automation solutions and discusses the different types of partnerships that are developing as automation adoption grows within enterprises.

“Every major IT decision-maker understands that intelligent automation is the future of operations and it starts with doing a digital renovation of the existing environment. Companies should begin investing now,” said Allan Andersen, Director of Enterprise Solutions at IPsoft. “Intelligent automation is an art-form and requires a culture of continuous improvement and smart use of AI technologies.”

The Forrester report includes a review of the maturation of automation technology, the importance of technology partnerships, and what IT operations teams should consider when reevaluating existing contracts and relationships to include more automation investment.

Forrester’s report concludes that the initial proof-of-concept stage for automation technology has ended and the number of public reference cases is growing. These use cases remain narrow, and the results are still limited, the report states, but enterprises must work now to determine how they can make the best use of automation.

For more information about the Forrester report, go to this link.

About Amelia

Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.

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