T-Systems Signs Contract with IPsoft to Bring Automation Benefits to Austrian Enterprises

2 minute read

The platform, IPcenter, has proven to increase speed, quality and consistency of operations while lowering service costs.

Vienna, October 15, 2015 – T-Systems in Austria today announced that it would collaborate with IPsoft on creating an Automation Competence Center in Austria. The center will serve to drive delivery of infrastructure services for local clients to new levels of quality and responsiveness.

T-Systems clients will benefit from the deployment of IPsoft’s IT automation platform, IPcenter, into the management of their IT operations.

Automation has become a key priority for IT service providers as they seek to seize competitive advantage. It provides the cornerstone for demonstrating marked improvements on three axes simultaneously by increasing efficiency, optimizing processes and reducing costs. A recent IDG survey¹ underscores this issue by reporting that the main reasons for dissatisfaction with IT service providers are poor service quality (46.5%) and unresponsiveness (44.4%).

“Automation is a strategic priority for T-Systems and we recognize that IPcenter is the leading IT automation platform,” said Dr. Christoph Fink, Director of Delivery T-Systems in Austria. “Our market is highly competitive and we see securing the technological and qualitative advantages of automation as critical in order to sustain excellence in customer service.”

“We have already worked with T-Systems successfully on a number of large client engagements and are delighted to be broadening our relationship in order to increase positive impact of automation in the Austrian market,” said Frank Lansink, EMEA CEO, IPsoft.

IPcenter has proven to increase speed, quality and consistency of operations while lowering service costs. With functionally-rich, context-aware, “virtual, knowledge engineers,” it resolves an average of 56 percent of events without any human intervention and reduces mean time to resolution by 60 percent.

¹“Communication through/with IT Service Providers“ IDG Business Research, Published September 1 2015

About Deutsche Telekom

Deutsche Telekom is one of the world’s leading integrated telecommunications companies with around 151 million mobile customers, 30 million fixed-network lines and more than 17 million broadband lines (as of December 31, 2014). The Group provides fixed network, mobile communications, Internet and IPTV products and services for consumers and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in more than 50 countries and has approximately 228,000 employees worldwide. The Group generated revenues of EUR 62.7 billion in the 2014 financial year – more than 60 percent of it outside Germany.

About T-Systems

Deutsche Telekom considers the European business customer segment a strategic growth area. Deutsche Telekom offers small, medium-sized and multinational companies ICT solutions for an increasingly complex digital world. In addition to services from the cloud, the range of services is centered around M2M and security solutions, complementary mobile communications and fixed network products, and solutions for virtual collaboration and IT platforms, all of which form the basis for our customers’ digital business models. With approximately 47,800 employees worldwide, T-Systems generated revenue of around EUR 8.6 billion in the 2014 financial year.

T-Systems in Austria
Mag. Sigrid Moser-Sailer
Company spokesman
Tel.: +43 / (0) 676 / 8642 – 8432
Further information for press: www.t-systems.at
Follow us on Twitter: www.twitter.com/tsystemsat

About Amelia

Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.

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