The platform, IPcenter, has proven to increase speed, quality and consistency of operations while lowering service costs.
Vienna, October 15, 2015 – T-Systems in Austria today announced that it would collaborate with IPsoft on creating an Automation Competence Center in Austria. The center will serve to drive delivery of infrastructure services for local clients to new levels of quality and responsiveness.
T-Systems clients will benefit from the deployment of IPsoft’s IT automation platform, IPcenter, into the management of their IT operations.
Automation has become a key priority for IT service providers as they seek to seize competitive advantage. It provides the cornerstone for demonstrating marked improvements on three axes simultaneously by increasing efficiency, optimizing processes and reducing costs. A recent IDG survey¹ underscores this issue by reporting that the main reasons for dissatisfaction with IT service providers are poor service quality (46.5%) and unresponsiveness (44.4%).
“Automation is a strategic priority for T-Systems and we recognize that IPcenter is the leading IT automation platform,” said Dr. Christoph Fink, Director of Delivery T-Systems in Austria. “Our market is highly competitive and we see securing the technological and qualitative advantages of automation as critical in order to sustain excellence in customer service.”
“We have already worked with T-Systems successfully on a number of large client engagements and are delighted to be broadening our relationship in order to increase positive impact of automation in the Austrian market,” said Frank Lansink, EMEA CEO, IPsoft.
IPcenter has proven to increase speed, quality and consistency of operations while lowering service costs. With functionally-rich, context-aware, “virtual, knowledge engineers,” it resolves an average of 56 percent of events without any human intervention and reduces mean time to resolution by 60 percent.
¹“Communication through/with IT Service Providers“ IDG Business Research, Published September 1 2015
About Deutsche Telekom
Deutsche Telekom is one of the world’s leading integrated telecommunications companies with around 151 million mobile customers, 30 million fixed-network lines and more than 17 million broadband lines (as of December 31, 2014). The Group provides fixed network, mobile communications, Internet and IPTV products and services for consumers and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in more than 50 countries and has approximately 228,000 employees worldwide. The Group generated revenues of EUR 62.7 billion in the 2014 financial year – more than 60 percent of it outside Germany.
Deutsche Telekom considers the European business customer segment a strategic growth area. Deutsche Telekom offers small, medium-sized and multinational companies ICT solutions for an increasingly complex digital world. In addition to services from the cloud, the range of services is centered around M2M and security solutions, complementary mobile communications and fixed network products, and solutions for virtual collaboration and IT platforms, all of which form the basis for our customers’ digital business models. With approximately 47,800 employees worldwide, T-Systems generated revenue of around EUR 8.6 billion in the 2014 financial year.
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