Amelia Conversational AI will relieve staff from handling high-volume requests and provide patients with instant, personalized services.
Oakland Park, FL / New York, NY, Oct. 7, 2021 — Amelia, the leading Enterprise AI software company, today announced that Amelia has been hired by Top Aesthetics, a cosmetic surgery company known for utilizing leading technology to deliver high quality patient services. In her new role at Top Aesthetics, Amelia will be a digital healthcare agent for patients interested in cosmetic procedures, complementing and improving patient care and customer service by allowing staff to optimize the time spent with each patient.
On average, Top Aesthetics’ phone-based and online request volume reaches 200 requests per day. When the company launches marketing campaigns or special pricing, request volume often spikes to 1,000 daily requests. Top Aesthetics was interested in utilizing AI to improve patient experiences without saddling staff with answering repetitive FAQs, scheduling appointments and other time-consuming job functions.
Dr. Humberto Palladino, founder of Top Aesthetics, said the company decided to deploy Amelia, the market-leading Conversational AI agent, as it aligned with his philosophy of putting the most advanced resources at the service of patients. Amelia will answer questions 24/7, via phone or website chat, with services available in both English and Spanish. Amelia will also scale as demand increases, ensuring that Top Aesthetics is well-prepared for spikes in patient requests during promotions or other activities.
By hiring Amelia as its first point of contact, Top Aesthetics will give staff more time to focus on patients’ surgeries and after-care services, ultimately improving entire patient experiences from beginning to end.
Dr. Palladino said: "I believe Amelia will provide a superior experience as it complements and allows to improve many tasks in different areas, freeing our company's staff to provide a better and more personalized service."
Chetan Dube, CEO of Amelia, said: “Top Aesthetics is hiring Amelia for jobs that perfectly suit her Conversational AI capabilities, and we’re excited to work with the company to provide enhanced patient experiences. Top Aesthetics will unbind its staff from mundane, repetitive tasks, allowing its employees to focus on providing safe, comfortable and supported cosmetic surgery journeys for its patients. It’s inspiring to watch Top Aesthetics commit to utilizing leading AI technology to deliver innovative and superior patient services.”
After initial deployment, Top Aesthetics plans to extend Amelia’s responsibilities to include scheduling surgeries, collecting patient data and photos, and other tasks during the pre-consultation phase. The company also plans to train Amelia on pre-qualifying patients, and scheduling hotels (for traveling patients), surgical suites and surgical staff. Eventually, Amelia will be utilized to process online payments.
About Top Aesthetics
Our mission is to provide you with top-quality cosmetic surgery and service at an affordable price. Your satisfaction and safety are our top priorities. All of our surgeons are Board Certified and have completed their training at top surgery programs in North America. They possess extensive experience and employ the most advanced techniques to achieve the best results while maintaining maximum safety standards. The staff and doctors at Top Aesthetics utilize the latest technology to achieve top-quality results through the entire process, from the moment you contact us until you have fully recovered. Top Aesthetics' signature mobile app is an integral part of our practice. It was developed to assist you every step of the way and provide you with an unmatched tool to help you learn more and communicate with us effortlessly. For more, visit www.topaesthetics.com
Amelia is a leading Enterprise AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.