Amelia for Customer Care AI-Powered Support, Human Care

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Proven Customer Care Success

Telefónica hired Amelia for Customer Care to improve voice-based customer experiences.

  • Telefónica

    • Challenge

      Telefónica wanted to replace its outdated automated voice systems in its contact centers in order to improve resolution times and customer satisfaction.

    • Solution

      Telefónica hired Amelia to give customers a more natural interface for communicating with the business.

    • Results

      Amelia handles 4.5 million calls per month. She accurately recognizes customer intent on more than 90% of calls, and customer satisfaction has increased.

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    The Amelia Integrated Platform

    When customers need assistance, they don’t want to want to wait on hold or navigate complex call menus. They expect help instantly.

    With the Amelia Integrated Platform, customers can speak directly to Amelia for assistance with Conversational AI, and call center agents benefit from automated and integrated IT systems with AIOps, ensuring they are always available to address customers’ more challenging questions.

    Superior Customer Service with Conversational AI

    When Amelia puts her skills to work on the front lines of customer service operations with Conversational AI, and in back-end operations with AIOps, she can take on high-volume repeatable tasks, allowing contact center agents to deliver more personalized services.

    Bring AI Into Customer Service

    Answer Common Questions

    Perform Customer Care Tasks

    Resolve Customer Issues

    Why AI for Customer Care?

    • 46

      46% of U.S. adults use digital voice assistants to interact with smartphones and other devices, according to Pew Research Center.

    • 90

      Amelia has 90% intent recognition on customer service inquiries for a major telecom provider.

    • 73

      73% of global consumers say they are open to businesses using AI if it makes life easier.

    • 38

      38% of people say AI improves customer service.

    The Intelligent Contact Center

    Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

    In this white paper, we examine the benefits of an enterprise adopting a strategy for what we call the Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line of resolution and support for customers, and to augment human employees through AIOps in the back-end for more effective resolution from call center agents.

    Read the White Paper

    Deliver New Experiences with AI

    Who is Amelia? She is a Digital Employee who works with humans to locate information and perform complex tasks with Conversational AI and AIOps. She uses state-of-the-art Natural Language Processing to work in collaboration with humans. However, there's more to Amelia than innovative technology; she speaks, interacts and understands the way humans do. She’s not confused by catchphrases, regional accents or speech patterns. All of this adds up to more human Customer Care — with experiences that customers will vastly prefer over 800-numbers, generic service emails, and simple chatbots that can't provide anywhere near the same level of service.

    Interested in meeting Amelia? We would be glad to arrange an introduction.


    Speak to a Customer Care Expert

    Hire Amelia

    Amelia is ready to collaborate with your team for Customer Care. You can deploy her within your existing IT and business operations, or hire her yourself.

    • Engage with an AI Expert

      We offer on-premise and cloud-based deployments with secure back-end integrations, customized as needed. Let us know exactly what you need, and we can work together to bring Conversational AI to your company.

      Speak to an Expert

    • Engage with Amelia, Directly

      Amelia delivers the best elements of human interaction, driving deeper connections and greater business value. Interview her to see the kinds of roles and tasks that she can take on for your company.

      Interview Amelia Now