Amelia for Healthcare Digital Care with a Human Touch

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Amelia: A Skilled Healthcare Payments Expert

Call centers in the health insurance industry are seeing an increase in call volume, and healthcare providers overall are looking for ways to scale patient experiences. Amelia can address these challenges and more.

Streamlining Healthcare Experiences

Taking on Administrative Tasks

Enabling Better Provider Service

Providing Guidance and Information

Why AI for Healthcare?

  • 63

    63% of research subjects agreed that AI and machine learning are already providing excellent value in specialty care departments like radiology, generic pharmacy, and pathology.

  • 20

    AI and machine learning can help meet 20% of all clinical demands, reducing the number of unnecessary patient visits to the clinics.

  • 75

    75% of healthcare professionals believe that automating tasks with AI will allow clinicians to spend more time with their patients.

  • 25

    The average US nurse spends 25% of work time on regulatory and administrative activities.

  • $

    The Centers for Medicare and Medicaid Services (CMS) uses AI to engage in predictive analysis of fraudulent and improper healthcare payments. This process has saved the government approximately $42 billion, according to CMS.

Learn Why Amelia is a Leader Across Industries

Everest Group, an independent analyst firm, ranked Amelia, an IPsoft Company, as a Leader among 16 Intelligent Virtual Agent (IVA) vendors in its latest report. The firm commended Amelia for its diverse array of industry-specific offerings, as well an omnichannel approach that includes voice-based interactions. Read the white paper to learn more.

Download the White Paper

Create Better Outcomes for Patients and Providers

Who is Amelia? She is a Digital Employee who works with humans to locate information and perform complex tasks with automation and conversational AI. She uses state-of-the-art Natural Language Processing to work in collaboration with humans. However, there's more to Amelia than innovative technology; she speaks, interacts and understands the way humans do. She’s not confused by catchphrases, regional accents or speech patterns. All of this adds up to a more human experience — an experience that patients, providers or anyone involved in healthcare — will prefer over time-consuming 800-numbers, generic service emails and scripted simple chatbots.

Interested in meeting Amelia? We would be glad to arrange an introduction.

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Ready for Conversational AI?

We know Amelia can make a difference for healthcare providers and the health insurance ecosystem — and we're here to help.

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