Amelia for Healthcare Digital Care with a Human Touch

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The Amelia Integrated Platform

High volumes of patient requests connected to healthcare coverage and insurance are straining provider systems, which negatively impacts overall patient care and wellness.

The Amelia Integrated Platform works with providers and payers to help deliver excellent service, while relieving overburdened staff from repetitive, high-volume tasks.

  • Conversational AI

    Amelia Conversational AI can provide real-time, personalized answers to patients’ questions regarding benefits coverage, procedure costs and more.

  • AIOps

    When dealing with patient care and insurance, providers should never be hindered by IT issues and backlogged support queues. Amelia AIOps can help by optimizing IT operations with Intelligent Automation.

  • Orchestration Services

    Intelligent automation embedded with strategic orchestration, connecting front-end Conversational AI capabilities with back-end AIOps.

Amelia: A Skilled Healthcare Payments Expert

Call centers in the health insurance industry are seeing an increase in call volume, and healthcare providers overall are looking for ways to scale patient experiences. Amelia can address these challenges and more.

Streamlining Healthcare Experiences

Taking on Administrative Tasks

Enabling Better Provider Service

Providing Guidance and Information

Why AI for Healthcare?

  • 63

    63% of research subjects agreed that AI and machine learning are already providing excellent value in specialty care departments like radiology, generic pharmacy, and pathology.

  • 20

    AI and machine learning can help meet 20% of all clinical demands, reducing the number of unnecessary patient visits to the clinics.

  • 75

    75% of healthcare professionals believe that automating tasks with AI will allow clinicians to spend more time with their patients.

  • 25

    The average US nurse spends 25% of work time on regulatory and administrative activities.

  • $

    The Centers for Medicare and Medicaid Services (CMS) uses AI to engage in predictive analysis of fraudulent and improper healthcare payments. This process has saved the government approximately $42 billion, according to CMS.

Learn Why Amelia is a Leader Across Industries

In Everest Group’s recent report, Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2021, Amelia is recognized as a Leader in Conversational AI. Among the leaders, Amelia was ranked highest by the analyst firm for both Vision & Capability, and Market Impact. In Everest Group’s assessment of the competitive landscape, Amelia is the only vendor to be listed amongst the largest players in all major business functions, geographies and industries by revenue —including banking, insurance, healthcare, and travel & logistics. Read the report to learn more.

Download the Analyst Report

Create Better Outcomes for Patients and Providers

Who is Amelia? She is a Digital Employee who works with humans to locate information and perform complex tasks with Conversational AI and AIOps. She uses state-of-the-art Natural Language Processing to work in collaboration with humans. However, there's more to Amelia than innovative technology; she speaks, interacts and understands the way humans do. She’s not confused by catchphrases, regional accents or speech patterns. All of this adds up to a more human experience — an experience that patients, providers or anyone involved in healthcare will prefer over time-consuming 800-numbers, generic service emails and scripted simple chatbots.

Interested in meeting Amelia? We would be glad to arrange an introduction.

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Ready for Conversational AI?

We know Amelia can make a difference for healthcare providers and the health insurance ecosystem — and we're here to help.

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