For today's telecom companies, quality of service is under constant pressure, as it relies heavily on the availability of affordable, skilled employees. Leverage Amelia's market-leading capabilities to provide scalable, high-quality service that customers expect and deserve.
Always Available
TV, Internet and cable issues can occur at any time. Deploy Amelia to support customers with immediate resolutions around-the-clock.
Never Stops Learning
Our platforms learn from every user interaction, escalation and resolution to continuously improve customer service and operational efficiency.
Easily Connects
Telecoms rely on multiple systems to operate. Our platforms seamlessly integrate with existing tools to connect back-end data with front-end customer support.
Voice and Chat
Our Conversational AI platform delivers omnichannel, multilingual and multi-modal support to best serve a highly demanding and diverse customer base.
Help your telecom customers stay connected with lightning-speed wireless service support from Amelia Conversational AI.
Mobile Device and Voicemail Setup
Enable Data Roaming
SIM Card Management
Access the Repair and Warranty Policy, and Order a New Device
Add, Remove or Change a Wireless Phone Line
View Data Usage
Internet
Amelia Conversational AI provides personalized Internet support without any lag time, helping to eliminate call center queues and satisfy customers.
Modem Setup and Troubleshooting
Restart Internet Gateway
Connect Devices to Wi-Fi
Move, Cancel or Add a New Service
Check Bandwidth Speed
Reset Internet Password
TV and Cable
Don't let endless call center queues prevent customers from watching their favorite shows and movies. Instead, deploy Amelia to provide immediate customer care.
View and Select TV and Cable Plan Options
Troubleshoot TV Errors
TV Box Installation Support
Access On-Demand TV Services
Set Up Call Display
Set Parental Controls
Home Phone
Amelia Conversational AI immediately resolves landline questions and inquiries, helping customers keep in touch with friends and family.
Set Up and Install Landline
Enable or Disable Call Forwarding
Understand Calling Features
Transfer Landline Due to a Move
Set Up Voicemail
Troubleshoot Call Answer
Enterprise Services
Companies rely on telecom services to grow their businesses. With Amelia, telecom companies can support enterprise clients with 24/7, real-time resolutions.
Add and Delete Multiple Users on a Single Data Plan
Request Network and VPN Support
View Data Usage
Manage Device and Service Renewals
Technical Support for Contact Center Services
View and Select Business Plan Options
Customer Support
With Amelia, resolving telecom customer questions is as easy as conversation.
Find a Store and Make an Appointment
Request Order Status Updates
Password Reset and Account Unlock
Switch from Paper to Electronic Bills
Review, Pay or Dispute Bill Charges
Set Up Pre-Authorized Payments
Employee Services
Deploy Amelia Conversational AI to empower telecom staff with immediate and personalized employee support.
View and Update Work Schedules
View and Update Benefits
Book Time Off
Request New Equipment
Log Sick Leave
Password Reset and Account Unlock
Telecom Partners
We seamlessly connect with vital telecom systems, tools and service providers to enable end-to-end resolutions and frictionless customer support.
NICE
NICE delivers personalized digital-first experiences with CXone, the world’s leading cloud CX platform.
UiPath
UiPath and Amelia have joined forces to reimagine employee experiences with a fully integrated IT digital agent solution, powered by the UiPath Business Automation Platform and Amelia's enterprise-grade Conversational AI.
The AI-Powered Telecom Company
Telecom providers around the world are under constant pressure to provide high-quality services to millions of customers, especially as we step into the 5G era. Poor customer service contributes to higher customer churn — and providers must do everything they can to prevent it. This has led many telecoms to investigate how Conversational AI can make a difference. Read more in our white paper.