2017 Gartner Symposium ITxpo, Barcelona: Amelia Presentations

December 20, 2017

Amelia's (formerly IPsoft) President & CEO, Chetan Dube, presented the debut of Amelia AIOps (formerly 1Desk), which unites Amelia, the virtual assistant, with an autonomic backbone.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

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