Amelia with her Conversational AI capabilities can be truly transformative. In fact, the trend of patients accessing general information and services via AI-powered digital agents like Amelia is accelerating. Through the end-to-end automation of the healthcare payments ecosystem, patients can concentrate on their overall care plans, and providers can deliver more personalized and efficient services.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.