Analyst Perspectives: Mike Fitzgerald, Celent Research

August 15, 2017

IPsoft Digital Workforce Summit Analyst Perspectives is a collection of video interviews with analysts who are authorities on artificial intelligence and cognitive technologies.

Previous Next

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More