BNP Paribas Security Services, part of one of the world’s largest banks, deployed Amelia (renamed NOA) to support more than 1 million clients and employees. Phillipe Ruault of BNP Paribas Security Services explains how Amelia is at the crossroads of the company’s digital transformation.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.