BNP Paribas Security Services, part of one of the world’s largest banks, deployed Amelia (renamed NOA) to support more than 1 million clients and employees. Phillipe Ruault of BNP Paribas Security Services explains how Amelia is at the crossroads of the company’s digital transformation.
BNP Paribas Security Services + Amelia: A Client Story
June 8, 2020
The Intelligent Contact Center
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
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