There are many measurable outcomes of successful AI implementations, such as reduced costs, increased efficiency and enhanced customer satisfaction. But as Alex Halper of Deloitte explains, AI deployments can also result in unanticipated benefits, such as decreased attrition and better job satisfaction. “It drives a different type of ROI that’s really hard to measure – sort of loyalty and employee satisfaction – and if we could invest in that we would do it every day,” Alex says.
Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.
In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.
Download our white paper to learn how to generate business value with Conversational AI.