Amelia Partner Story: Deloitte + Amelia

May 27, 2020

There are many measurable outcomes of successful AI implementations, such as reduced costs, increased efficiency and enhanced customer satisfaction. But as Alex Halper of Deloitte explains, AI deployments can also result in unanticipated benefits, such as decreased attrition and better job satisfaction. “It drives a different type of ROI that’s really hard to measure – sort of loyalty and employee satisfaction – and if we could invest in that we would do it every day,” Alex says.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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