eryone knows AI will change the way the world does business, but most people are expecting the real substantive changes to occur years down the line. During his presentation at DWS 2018, Anthony Abbattista, the Global Cognitive Advantage Leader with Deloitte, laid out the ways that AI is making an impact right now.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.