DWS 2018 Interview: Dr. Niti Pall, Medical Director, KPMG

July 24, 2018

Dr. Niti Pall of KPMG is passionate about affordable and accessible healthcare and believes #AI can democratize healthcare and reduce costs. In an interview at #IPsoftDWS, Dr. Pall explored the possibility of augmenting patient experience and standardizing healthcare.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

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