During an interview at this year’s Digital Workforce Summit, Indar Samat of Oracle said he thinks AI will touch every facet of business and have a significant impact on both costs and revenues.
DWS 2018 Interview: Indar Samat, Director Financial Services Consulting, Oracle
July 31, 2018
The Intelligent Contact Center
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.