Paul Daugherty, is co-author of Human + Machine: Reimagining Work in the Age of AI. During an interview at this year’s Digital Workforce Summit, Paul said that AI will continue to take on more human-like capabilities, and that will undoubtedly have an impact on modern business.
DWS 2018 Interview: Paul Daugherty, Chief Technology & Innovation Officer, Accenture
July 26, 2018
The Intelligent Contact Center
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.