Scot Whigham, CEO and Founder of Function-AI, talks about his motivation behind starting his own business in the AI space, the shift in the AI market toward engagement, and the current state of the AI market.
DWS 2018 Interview: Scot Whigham, CEO and Founder, Function-AI
July 23, 2018
The Intelligent Contact Center
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
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