Modern AI systems enable the automation of cognitive tasks, the amplification of individuals, and the engagement of millions of users at scale. These can be valuable tools in the pursuit of altruistic goals. This was the premise of Global Citizen co-founder Simon Moss’ presentation at this year’s Digital Workforce Summit.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.