Don’t believe the hype about AI replacing doctors. However, we should expect cognitive agents like Amelia to help transition healthcare away from doctors’ offices and hospitals towards homecare. This was one of the topics of a fascinating panel discussion at this year’s Digital Workforce Summit.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.