DWS 2018 Video: How AI Is Changing the Competitive Landscape

July 27, 2018

Digital Workforce Summit featured a panel discussion on the ways in which AI continues to become a ubiquitous force in global society, businesses, organizations, and nations.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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