DWS 2018 Video: Data as a Strategic Resource

July 9, 2018

At this year’s DWS, IPsoft’s Anurag Harsh led a panel about the transformative power of data in the age of AI featuring insights from Phil Wiser, the Global CTO at Hearst; Dr. Anthony Scriffignano, SVP and Chief Data Scientist at Dun & Bradstreet; and Mike O’Rourke, the Global Head of Machine Intelligence & Data Services at NASDAQ.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

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