DWS 2018 Video: Paul Daugherty, Accenture

July 26, 2018

Paul Daugherty, Chief Technology & Innovation Officer with Accenture, examined AI’s power to transform he way we work, play, and live during his Digital Workforce Summit presentation.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

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