This year’s Digital Workforce Summit (DWS) explored the ways AI can be used to transform healthcare including a panel featuring insights from Kathleen McFetridge of McKesson, Merin Joseph of Westmed, Andrew Richardson of The House with No Steps, and Dr. Suman De of NTT Data Services. Click here to read more from DWS.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.