DWS 2019 Interview: Alan Hixon, nDivision CEO

June 28, 2019

At this year’s Digital Workforce Summit (DWS), we took a moment to chat with Alan Hixon, CEO of nDivision, about his company’s ongoing partnership with IPsoft and how IPcenter has amplified its ability to serve its customers. Click here to watch.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

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