DWS 2019 Interview: BNP Paribas Securities Services’ Philippe Ruault

June 18, 2019

At this year’s Digital Workforce Summit, we had a chance to speak with Philippe Ruault, BNP Paribas Securities Services’ Head of Digital Transformation, about his company’s partnership with IPsoft. Click here to watch an interview.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

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