At this year’s Digital Workforce Summit (DWS), we had a wide-ranging interview with Alex Halper, Senior Manager of Applied AI Technologies with Deloitte Consulting. He discussed the numerous ways that conversational AI will change way that people work. Click here to watch key highlights from our conversation.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.