DWS 2019 Interview: Gustavo Vega, Executive Director at EDS

June 27, 2019

At this year’s Digital Workforce Summit, we spoke with EDS Executive Director Gustavo Vega about his company’s ongoing collaboration with IPsoft to automate and optimize Telefoníca Peru’s call center with Amelia. Click here to view the interview.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

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