At this year’s Digital Workforce Summit, we spoke with EDS Executive Director Gustavo Vega about his company’s ongoing collaboration with IPsoft to automate and optimize Telefoníca Peru’s call center with Amelia. Click here to view the interview.
Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.
In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.
Download our white paper to learn how to generate business value with Conversational AI.