At this year’s Digital Workforce Summit, we had the opportunity to talk with Natalie Heroux, the VP and General Manager for Professional Services with Milestone Technologies, about how her company is using Amelia to automate IT service desks and make sales teams more productive. Click here to watch the interview.
Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.
In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.
Download our white paper to learn how to generate business value with Conversational AI.