The AI and Business Excellence panel at this year’s Digital Workforce Summit was moderated by IPsoft CCO Jonathan Crane and featured insights from Shridhar Karale (Becton Dickinson), Jennifer Hewit (Bank of America), Bhupesh Trivedi (AXA Equitable Life Insurance Company) and James Bell (Long View Systems). Click here to view more.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.