DWS 2019 Video: AI and Government, Andrew Belzile, CGI

June 5, 2019

At this year’s Digital Workforce Summit, CGI Program Manager Andrew Belzile led a breakout session covering in part how IPsoft’s autonomic solution is making an impact with the firm’s clients. Click here to view the entire presentation.

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

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