DWS 2019 Video: AI and Social Innovation

May 31, 2019

At this year’s Digital Workforce Summit, Andrew Richardson, the CEO of The House with No Steps, Australia’s leading disability support organization, delivered a presentation on how AI can be used to help the disadvantaged. Click here to watch the entire presentation.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

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