DWS 2019 Video: Andrew Belzile, CGI

May 22, 2019

Watch this video from this year’s Digital Workforce Summit to hear about how CGI used automation as a cognitive predictive analytics engine and how the company is improving IT operations.

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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