DWS 2019 Video: Gonzalo Gomez Cid, Telefónica

May 16, 2019

Telefoníca Peru pursued a way to limit the number of calls transferred within the contact center to reduce costs and improve the overall customer experience. To accomplish this task, Telefoníca implemented Amelia as voice-based customer service agent for its Peruvian contact centers. Watch this video to learn more about Telefonica's AI journey.

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