Dalith Steiger and Andy Fitze, the co-founders of SwissCognitive, took to the main stage at this year’s Digital Workforce Summit (DWS) to discuss the potential impact of cognitive technologies around the world. Click here to view their DWS presentation.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.