DWS 2019 Video: Partner Perspectives with Unisys

May 22, 2019

At this year’s Digital Workforce Summit (DWS), Unisys’ Mickey Davis and Tom Adams discussed their successful ongoing partnership with Amelia. Click here to watch the video.

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

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