Organizations considering AI investments should, “think big, start small,” according to Tom Davenport, the President’s Distinguished Professor of Information Technology and Management at Babson College. During his address at this year’s Digital Workforce Summit, Davenport urged companies to attack and master basic use cases rather than chasing moonshots. Watch this video to learn about Davenport’s recommended approach.
Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.
In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.
Download our white paper to learn how to generate business value with Conversational AI.