AI implementation veterans have plenty to say about their experiences with AI projects. They recommend determining clear goals, setting proper expectations for ROI and staying focused on user experiences, among other best practices. View this video from the 2019 Digital Workforce Summit to learn more.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.