DWS Video: Chetan Dube and Ergun Ekici, Amelia

July 10, 2018

Amelia (formerly IPsoft) CEO Chetan Dube unveils Amelia AIOps (formerly 1Desk), an IT operations management platform designed to provide an end-to-end solution that delivers advanced scale, speed, and intelligence to IT organizations.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

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